Contact us regarding customer service inquiries, emergencies, and power outages.

My Account Portal

Explore ways to pay, receive and manage your UI bill. Pay your bill online or learn about other ways to pay using our mobile app, AutoPay, or pay offline.

Planned Maintenance On rare occasions, UI must schedule a power outage in order to accommodate system upgrades. Read more

Support View customer service phone numbers and other important contact information for residential and business customers.

United Illuminating provides safe, reliable electric service to customers in the greater New Haven and Bridgeport areas of Connecticut.

Smart Energy Overview Residential Rebates and Programs Section Residential Rebates and Programs UI Smart Solutions Home Energy Solutions Home Energy Solutions - Income Eligible Heating and …

The United Illuminating Company’s (UI) comprehensive outdoor lighting program, UI’s Outdoor Lighting, is the easiest and most affordable way to improve the outdoor lighting on your property for safety, …

You can request the status of an outage by going to the UI homepage, selecting the OUTAGE ALERTS link at the bottom of the page, and logging in (as shown in the Reporting Outage steps).

Find help paying your energy bill from UI. Learn about our low-income discount rate, financial hardship assistance, payment arrangements, and state programs.